1. Introduction
Perpetual Compute ("we," "us," or "our") operates a B2B stability-as-a-service platform. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access our website, application, or services (collectively, the "Service").
We are committed to protecting your business data. This policy applies to information we collect in connection with your use of the Service. By using the Service, you consent to the practices described in this policy.
2. Information We Collect
Account and Identity Information
When you register or sign in, we may collect: business email address, name, organization name, and authentication credentials (handled by our identity provider, e.g., Login with Amazon or AWS Cognito). We use this to provide the Service, communicate with you, and manage your account.
Usage and Technical Data
We automatically collect: IP address, browser type, device information, pages visited, and usage patterns. We use this to improve the Service, diagnose issues, and ensure security.
Workload and Infrastructure Data
In the course of providing the Service, we process metadata about your deployments (e.g., instance types, regions, job IDs). We do not access or store the contents of your workloads, containers, or application data except as technically necessary to perform migrations. Your workload data remains under your control and is processed in accordance with your configuration.
3. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Service;
- Process transactions and send related communications;
- Respond to support requests and inquiries;
- Monitor and analyze usage to improve the Service;
- Detect, prevent, and address security issues;
- Comply with legal obligations;
- Enforce our Terms of Service.
4. Data Storage and Hosting
Our infrastructure is hosted on Amazon Web Services (AWS). Your data may be stored and processed in AWS data centers. AWS provides industry-standard security controls and compliance certifications. We rely on AWS for the physical and logical security of our infrastructure.
We retain account and usage data for as long as your account is active or as needed to provide the Service. We may retain certain data after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.
5. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: AWS and other vendors who assist in operating the Service, subject to contractual confidentiality and data protection obligations;
- Legal Requirements: When required by law, court order, or government request, or when necessary to protect our rights, your safety, or the safety of others;
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality commitments.
6. Security
We implement reasonable technical and organizational measures to protect your data, including encryption in transit and at rest where applicable, access controls, and security monitoring. However, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also have the right to data portability or to withdraw consent. To exercise these rights, contact us at privacy@perpetualcompute.com. We will respond within a reasonable timeframe.
If you are in the European Economic Area (EEA) or United Kingdom, you may have the right to lodge a complaint with your local data protection authority.
8. Cookies and Analytics
We use cookies and similar technologies for essential functionality, authentication, and analytics (e.g., Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.
9. B2B and Data Controllers
When you use the Service on behalf of an organization, that organization may be the data controller for the personal data it provides. We process such data as a processor in accordance with your instructions and our Terms of Service. If you require a Data Processing Agreement (DPA), please contact us.
10. Changes
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact
For questions about this Privacy Policy or our data practices, contact us at privacy@perpetualcompute.com.