Support and operations
Get help with technical issues, billing, and operations.
Contact support
For technical support, billing questions, or to learn more about Perpetual Compute:
We typically respond within one business day.
When contacting support, include your deployment ID (if relevant), AWS account ID (optional but helpful), and a short description of the issue. For billing or Marketplace issues, mention “AWS Marketplace” and the approximate time range.
SLAs and expectations
Response times and service level agreements (if any) are defined in your AWS Marketplace subscription terms. We aim to respond to support requests within one business day and to resolve issues in a timely manner based on severity.
For critical production issues (e.g. platform outage or migration failures), use the same support channel and mark the subject or body with “Urgent” or “Production” so we can prioritize accordingly.